FREQUENTLY ASKED QUESTIONS
How do I access my account to pay my bill online?
Please visit our website and click on ‘Customer Portal’ from the main menu or the button in the footer.
If you have not set up an online account with us before, please email email@example.com to request access. We will then email you a link so you can create your password.
Once your account has been set up and you have successfully logged in, go to the ‘Invoices & Bills’ page to view and pay any outstanding bills. This is located by clicking on your name in the top navigation bar and then clicking ‘My Account.’
How do I know what speed I will need?
Your internet requirements will vary depending on many factors, but the following website provides a good estimator for your internet requirements: https://broadbandnow.com/bandwidth-calculator
As a rule of thumb, if you want to stream 4K video, you will need at least 25 Mbps of download speed.
If you still are unsure what plan to choose, please visit the following guide and then email firstname.lastname@example.org if you have further questions.
Access the Guide: https://www.allconnect.com/blog/faqs-internet-speeds-what-speed-do-you-need
How do I know what speed I am currently getting?
You can go to any internet speed test site or app to check your connection speed. They may vary slightly between sites due to location of their server, current internet traffic, and a few other factors. Time of day can be a factor, as network load typically will increase during certain times and may affect your connection speed. We recommend checking it a few different times of the day for the best results. Here are a few sites we recommend to check your speed:
How do I know how much data I am using each month?
We are in the process of adding a tool to easily monitor your data usage, and it will be in place before the plans switch on June 1, 2020. In the meantime, if you wish to know your current and your average monthly usage, please email email@example.com with the subject ‘Usage Request.’ Currently, about 90 percent of our subscribers do not even use 50 percent of the new data limit, so you likely will not have to worry about hitting the limit unless you know you are a heavy data user. If you believe that you will consistently require a higher data volume each month, please contact us for available options.
What do I do if I received an invoice in the mail?
If you receive an invoice by mail, it likely means that we do not have your email address on file. Please send an email to firstname.lastname@example.org requesting online access. Please include your name, service address, and the email address you would like to use for your account. You may then pay the invoice online once you have completed the payment portal access process, or you may remit payment for the invoice to the following address:
2445 10th Road
Lorraine, KS 67459
If you have further questions, please email email@example.com or call (620)234-3972.
How do I set up automatic payments?
Please email firstname.lastname@example.org with your request for autopay. Please include whether you want to set it up with bank transfer or with credit/debit card. But we do not recommend including your account information or credit card number in an email message. Instead, we will contact you for autopayment details if you request the autopay feature.
What do I do if my internet is not working?
FIRST, check to make sure all the cables are plugged in correctly and there is power to the devices. This is a basic step and easy to overlook, but is a very common problem and typically an easy one to fix.