Question 1

What do I do if my internet is not working?

Accepted Answer

FIRST, check to make sure all the cables are plugged in correctly and there is power to the devices. This is a basic step and easy to overlook, but is a very common problem and typically an easy one to fix.   SECOND, check your router. If your router has power, first try power cycling it (unplug or power off your router for 15-30 seconds and then plug it back in or power it back on). Once it has finished its reboot cycle, check for an internet connection again. If still no internet, proceed to the next step.   THIRD, check the lights on your router. This will vary depending on the manufacturer and model, but typically there are lights for the following: power, 2.4 GHz wifi, 5 GHz wifi, WAN (internet connection), and LAN connection. Please consult your product manual if you are not sure about the lights, or if your router does not have lights. If the power is on, and your 2.4 GHz and/or 5 GHz wifi lights are not lit, that could indicate a problem with the router, router configuration, or the wifi could be off. Some routers have a button that disables the wifi. If the WAN (internet connection) light is not lit, proceed to the next step.   FOURTH, check to make sure the cable plugged into the WAN port is plugged in securely, follow it back to the wall or the back of the power supply (sometimes it is white) to make sure any connections in the cable are connected securely. If you have a surge protector inside the house, you may need to bypass it. Ensure the cable coming out of the router is only plugged into the LAN port of the power supply. If you have any questions or are unsure about any instructions in this step, please stop and contact us. If you still have no internet connection after bypassing the surge protector, please contact your installer or submit a help ticket through the customer portal. If you have internet again after bypassing the surge protector, you can purchase a new one here.

Question 2

How do I access my account to pay my bill online?

Accepted Answer

Please visit our website and click on ‘Customer Portal’ from the main menu or the button in the footer. If you have not set up an online account with us before, please email support@crazycomms.net to request access. We will then email you a link so you can create your password. Once your account has been set up and you have successfully logged in, go to the ‘Invoices & Bills’ page to view and pay any outstanding bills. This is located by clicking on your name in the top navigation bar and then clicking ‘My Account.’

Question 3

How do I know what speed I will need?

Accepted Answer

Your internet requirements will vary depending on many factors, but the following website provides a good estimator for your internet requirements: https://broadbandnow.com/bandwidth-calculator As a rule of thumb, if you want to stream 4K video, you will need at least 25 Mbps of download speed. If you still are unsure what plan to choose, please visit the following guide and then email support@crazycomms.net if you have further questions. Access the Guide: https://www.allconnect.com/blog/faqs-internet-speeds-what-speed-do-you-need

Question 4

How do I know what speed I am currently getting?

Accepted Answer

You can go to any internet speed test site or app to check your connection speed. They may vary slightly between sites due to location of their server, current internet traffic, and a few other factors. Time of day can be a factor, as network load typically will increase during certain times and may affect your connection speed. We recommend checking it a few different times of the day for the best results. Here are a few sites we recommend to check your speed: https://www.speedtest.net http://speedtest.att.com/speedtest/ https://fast.com/

Question 5

How do I know how much data I am using each month?

Accepted Answer

We are in the process of adding a tool to easily monitor your data usage, and it will be in place before the plans switch on June 1, 2020. In the meantime, if you wish to know your current and your average monthly usage, please email support@crazycomms.net with the subject ‘Usage Request.’ Currently, about 90 percent of our subscribers do not even use 50 percent of the new data limit, so you likely will not have to worry about hitting the limit unless you know you are a heavy data user. If you believe that you will consistently require a higher data volume each month, please contact us for available options.

Question 6

What do I do if I received an invoice in the mail?

Accepted Answer

If you receive an invoice by mail, it likely means that we do not have your email address on file. Please send an email to support@crazycomms.net requesting online access. Please include your name, service address, and the email address you would like to use for your account. You may then pay the invoice online once you have completed the payment portal access process, or you may remit payment for the invoice to the following address: Crazy Communications 2445 10th Road Lorraine, KS 67459 If you have further questions, please email support@crazycomms.net or call (620)234-3972.

Question 7

How do I set up automatic payments?

Accepted Answer

Please email billing@crazycomms.net with your request for autopay. Please include whether you want to set it up with bank transfer or with credit/debit card. But we do not recommend including your account information or credit card number in an email message. Instead, we will contact you for autopayment details if you request the autopay feature.

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